FAQ
Frequently asked questions
Please review the following to get a better understanding of our services. Feel free to reach out to us in case of any additional queries.
Click on the “Register Now” button on the homepage and submit your details. Our team will get in touch with you and share the next steps.
No, you can register only as one of two. The same firm / entity cannot be registered as both buyer and seller.
This information is used to verify your eligibility for the platform.
Once you have been registered to the platform, any changes to your profile must be requested via e-mail. Any changes to your profile must be approved by our team after proper verification.
You can update your password from the Profile section. In case you have forgotten your password, you can reset it by selecting ‘Forgot Password’ from login page.
Seller is responsible for quantity and quality of material.
Given the nature of material, there might be slight variation in the actual quantity v/s proposed quantity at the time of offer. As per industry standards, quantity variation of ± 5% of total order quantity is allowed without any penalty. Any deviations beyond this limit must be settled between the buyer and seller independently.
Depending on the type of firm, different set of documents may be required. Please refer to the contract and relevant documents that are shared on your registered e-mail for reference.
Yes. All buyers and sellers are required to pay a nominal one-time fee for registering on the platform.
No, only one person can login from a given user ID at once. If someone logs in from the same ID from a different device, the previous user will be automatically logged out.
Terms of delivery are FOR (Freight on Road). This will be paid by seller.
Seller is responsible for loading and transportation of the material.
Buyer is responsible for unloading of the material.