Frequently asked questions

Please review the following to get a better understanding of our services. Feel free to reach out to us in case of any additional queries.

How can I register?

Click on the “Register Now” button on the homepage and submit your details. Our team will get in touch with you and share the next steps.

Can I register as buyer and seller both?

No, you can register only as one of two. The same firm / entity cannot be registered as both buyer and seller.

What do you do with my registration information?

This information is used to verify your eligibility for the platform.

How do I update my account?

Once you have been registered to the platform, any changes to your profile must be requested via e-mail. Any changes to your profile must be approved by our team after proper verification.

How can I change or reset my password?

You can update your password from the Profile section. In case you have forgotten your password, you can reset it by selecting ‘Forgot Password’ from login page.

Who takes responsibility of quantity and quality of material?

Seller is responsible for quantity and quality of material.

What if I receive different quantity than what I had requested / approved for?

Given the nature of material, there might be slight variation in the actual quantity v/s proposed quantity at the time of offer. As per industry standards, quantity variation of ± 5% of total order quantity is allowed without any penalty. Any deviations beyond this limit must be settled between the buyer and seller independently.

What are the documents required for registration?

Depending on the type of firm, different set of documents may be required. Please refer to the contract and relevant documents that are shared on your registered e-mail for reference.

Is there any registration fee for MetalVyapar?

Yes. All buyers and sellers are required to pay a nominal one-time fee for registering on the platform.

Can more than 1 person log in at the same time?

No, only one person can login from a given user ID at once. If someone logs in from the same ID from a different device, the previous user will be automatically logged out.

What are terms of delivery? Who pays for it?

Terms of delivery are FOR (Freight on Road). This will be paid by seller.

Who is responsible for loading and transportation of the material?

Seller is responsible for loading and transportation of the material.

Who is responsible for unloading of the material?

Buyer is responsible for unloading of the material.